FREQUENTLY ASKED
QUESTIONS

MOQs vary by product. Glass vials typically start at 5,000 units per size. Stoppers and seals start at 10,000 units. Automation equipment is ordered per unit. Contact our team for specific MOQ details based on your needs — we work with both startup 503A pharmacies and high-volume 503B facilities.

You can request a quote through our website by clicking 'Request a Quote' on any product page, calling us at (833) 84-VIALS, or emailing info@core-distro.com. Once we understand your requirements, we'll provide a detailed quote with pricing, lead times, and shipping options.

Yes, we offer sample quantities for evaluation purposes. Sample orders allow you to test product compatibility with your filling equipment and processes before committing to full production quantities. Contact us to arrange samples.

Standard lead times are 2-4 weeks for in-stock items (vials, stoppers, seals) and 8-12 weeks for automation equipment. RTU (Ready-to-Use) products may have slightly longer lead times due to sterilization processing. We maintain safety stock on high-demand SKUs to minimize delays.

All products ship via pharma-specialized cold-chain logistics with temperature monitoring throughout transit. Shipments are tracked end-to-end with real-time visibility. We use validated shipping containers and include temperature data loggers for sensitive products.

We primarily serve the United States market. With operations in San Diego (USA), Taiwan, UAE, and Turkey, we have global sourcing capabilities but focus distribution within the US to maintain regulatory compliance and rapid delivery times.

Every shipment includes a Certificate of Analysis (COA), Material Safety Data Sheet (MSDS), TSE/BSE free declaration, and sterility validation certificates (for RTU products). Additional documentation such as dimensional inspection reports and USP Type I glass certifications are included as applicable.

Yes. Core Distro is an agent of the registered FDA Importer of Record. All imported pharmaceutical products meet U.S. regulatory requirements. Our glass vials comply with ISO 8362-1, stoppers meet USP standards, and all products are manufactured under GMP conditions.

Absolutely. We conduct on-site GMP audits of all manufacturing partners before any product enters our supply chain. Our quality team maintains ongoing oversight with regular re-qualification audits, batch testing, and continuous monitoring of manufacturing conditions.

Yes. We maintain comprehensive documentation packages ready for regulatory inspections. Our team can provide vendor qualification files, supply chain traceability records, and any supporting documentation needed for state board or FDA inspections.

We stock Type I borosilicate glass vials in 2ml, 5ml, 10ml, 20ml, 30ml, 50ml, and 100ml sizes. Both clear and amber glass options are available. All sizes come in RTU (Ready-to-Use) and RTS (Ready-to-Sterilize) configurations with 13mm or 20mm neck finishes.

We offer both bromobutyl and chlorobutyl rubber stoppers in 13mm and 20mm sizes. All stoppers feature low extractables profiles and are available in RTU (pre-sterilized) configurations. Custom formulations and coatings (FluroTec, Omniflex) are available upon request.

Our OPTZ Monoblock machine is a compact automated vial filling, stoppering, and capping system designed for 503A/503B pharmacies. It processes 40-50 vials per minute with ±0.5% filling accuracy, requires only 1 operator, and is ISO 5 cleanroom compatible. Typical deployment is 90 days from order to production.

Pricing is volume-based and depends on product specifications, quantities, and delivery requirements. We provide custom quotes tailored to each customer's needs. Volume discounts are available for recurring orders and long-term supply agreements.

Yes, we offer Net 30 terms for qualified accounts. New customers typically start with prepayment or credit card for initial orders, with terms available after establishing a track record. Contact our team to discuss payment options.